Skip to main content
Participant
May 8, 2026
Pregunta

Illustrator will start but is completely unresponsive.

  • May 8, 2026
  • 1 respuesta
  • 6 visualizaciones

I’m on a MacBook 2024, OS: Tahoe 26.3.2. Using Illustrator 2026 v30.4. It can’t even open the file. And if it ever does it’s extremely slow to do anything. For example a file may open and I can’t even pan around the image before the app stops responding.

    1 respuesta

    Abhishek Rao
    Community Manager
    Community Manager
    May 8, 2026

    Hi ​@Giddy_Essence2115\,

     

    Thanks for reaching out, and I’m sorry to hear Illustrator has become unusable on your system. Could you please try rebooting your Mac and then, before launching any other applications, open Illustrator first and test the issue again? Also, please manually reset Illustrator preferences by following the steps shown in this video and let us know if it helps:

    https://www.youtube.com/watch?v=nfO7Ixi28oM&t=24s

    If the issue still persists, please try the troubleshooting steps mentioned in this HelpX article:

    https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html?linkId=100000357094815

    Additionally, please test the issue in a new macOS administrator account or in Safe Mode and share your observations:

    https://support.apple.com/en-in/guide/mac-help/mh21245/mac
    https://support.apple.com/en-in/guide/mac-help/mh15191/mac

    Please let us know how it goes after trying these steps so we can continue investigating this further if needed.

     

    Best,
    Abhishek