Illustrator will start but is completely unresponsive.

Hi Giddy_Essence2115\,

We wanted to follow up on your issue. Were you able to resolve the issue by following the suggestions Abhishek shared? Please feel free to update the discussion for any further assistance. Also, if the issue is resolved, please let us know the solution that worked for you.

If the issue persists, please try a clean uninstall and reinstall, and let us know if that helps.

We will try our best to help.

Thanks,

Harshika

Hi ​@Giddy_Essence2115\,

Thanks for reaching out, and I’m sorry to hear Illustrator has become unusable on your system. Could you please try rebooting your Mac and then, before launching any other applications, open Illustrator first and test the issue again? Also, please manually reset Illustrator preferences by following the steps shown in this video and let us know if it helps:

https://www.youtube.com/watch?v=nfO7Ixi28oM&t=24s

If the issue still persists, please try the troubleshooting steps mentioned in this HelpX article:

https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html?linkId=100000357094815

Additionally, please test the issue in a new macOS administrator account or in Safe Mode and share your observations:

https://support.apple.com/en-in/guide/mac-help/mh21245/mac
https://support.apple.com/en-in/guide/mac-help/mh15191/mac

Please let us know how it goes after trying these steps so we can continue investigating this further if needed.

Best,
Abhishek