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MontyDraws
Known Participant
March 4, 2022
Question

Illustrator windows and tools scrambled after sleep (hide and seek tools)

  • March 4, 2022
  • 2 replies
  • 1015 views

Just got a new 16" Macbook pro (M1 pro). Switched from an intel iMac. Completely clean install on the new computer (didn't transfer any apps). I like to keep illustrator parked on my drawing screen.

Whenever the laptop sleeps the location of tools and workspace are scrambled into new locations upon wakeup (see before and after sleep images). Driving me crazy.... every time I try to do anything I have to search around for my pallets and tools. Each time things are moved into new and different locations like a game of hide and seek.  

Illustrator 26.0.3

 

I have a Wacom Cintiq pro 24 as my 2nd monitor and I have encountered issues between adobe/ apple/ wacom drivers many times. This doesn't happen with the same monitor connected to my imac and it only happens with adobe software (illustrator primarily). 

 

Adobe customer support asked me to delete preferences, reinstall software. That does not help the issue. 

 

Any ideas?? 

 

 

This topic has been closed for replies.

2 replies

Participant
August 10, 2023

Hello! Just bought a new computer and I am having the same problem with Adobe Applications. Did you find a solution to this problem? Thank you in advanced for any information you can give me!

Community Expert
March 7, 2022

Hi MontyDraws,

do you have the chance to try to connect your Macbook to another monitor and check if the problem persists?

MontyDraws
Known Participant
March 8, 2022

No, not able to try that. However, going the other direction the monitor is fine plugged into my older imac. 

 

Tried a new cable just now and that didn't help. 

Community Expert
March 9, 2022

Hi MontyDraws,

thank you for your answer and for trying other solutions. By chance, do these problems also occur with other software?