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Emily5C20
Participant
October 3, 2020
Answered

Illustrator won't launch in Windows 10, but Photoshop will

  • October 3, 2020
  • 1 reply
  • 293 views

Hi, I've seen multiple solutions to this issue, but I can't find one in language a computer dummie can understand. 

The problem: My school offered me a free Adobe CC account and I want to use illustrator, but every time it downloads it refuses to open. I've tried opening from the CC app, my browser, and the Illustrator app itself, none will open it (I already downloaded Photoshop from the CC app and it works perfectly). When I attempt to search for the app on my computer and open it from the search, I get four pop ups all with the same error message "System Error - The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem." So, I've tried reinstalling twice, both times haven't fixed the issue. 

If someone could explain how to fix this to me like they would explain it to a five year old, that'd be amazing. I've seen a few explanations that require downloading or updating some type of C software that apparently worked, but I had no idea what was required to do that. Thank y'all in advance for any help you can offer.

This topic has been closed for replies.
Correct answer Mylenium

The Visual C Runtime libraries can be freely downloaded from Microsoft:

 

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

 

Just download the ..._vcredist... package adequate for your system, presumably x64 onm a reasonably beefy 64bit computer. The rest will be handled automatically and you'll get proper warnings if you picked the wrong version. The only real trick will be to install them with administrator privileges, so do a right-click on the *.exe --> Run as Administrator. The same could of course also apply to the entire misery as a whole to fix potential permission issues with your AI install, but that's another story. First try the simple way.

 

Mylenium

1 reply

Mylenium
MyleniumCorrect answer
Legend
October 3, 2020

The Visual C Runtime libraries can be freely downloaded from Microsoft:

 

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

 

Just download the ..._vcredist... package adequate for your system, presumably x64 onm a reasonably beefy 64bit computer. The rest will be handled automatically and you'll get proper warnings if you picked the wrong version. The only real trick will be to install them with administrator privileges, so do a right-click on the *.exe --> Run as Administrator. The same could of course also apply to the entire misery as a whole to fix potential permission issues with your AI install, but that's another story. First try the simple way.

 

Mylenium

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