Illustrator won't let me create a new file.

Forum|Forum|9 years ago
December 31, 2016
1 reply
3784 views

I am using Illustrator from the cloud and it won't let me create a new file? This just started happening. How do I fix this?

I'm at the end of a consulting project and need this to work. Please help.

Thank you.

This topic has been closed for replies.

Mike_Gondek10189183

Community Expert

Sounds like you are using CC 2017.Hti Command K to get to prefs and change this setting, let us resolves your issue.

If this does, can you confirm if this was working when you first installed 2017, and any guess as to what may have changed since then (software or hardware upgrade).

jodir21776820Author

Inspiring

Hi Mike,

It was working and now for the past two days it's a NO. I've rebooted and everything. The layers are even acting weird and won't let me turn them on and off. I'll check your idea and let you know what happens. Hold on and thank you for reaching out.

jodir21776820Author

Inspiring

It worked! You're a genius! Thank you. Why did I have to do this in the first place? Do you know why?

Why do you think the layer situation is happening?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded