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Evy5DD1
Participant
March 2, 2021
Answered

Illustrator won't open

  • March 2, 2021
  • 2 replies
  • 2932 views

I have a problem with my Illustrator. The program won't open and it keeps freezing. I have redownloaden (and reset) the program multiple times but it keeps freezing at the start screen.  Also when i open the app the first thing i see is a notification from Illustrator saying: Adobe Illustrator was unable to identify the cause of of the crash . Attemp to launch Illustrator again?

It keeps freezing at Checking plug-in: pathfinderUi.aip and the last time it froze at cssextractui.aip. It randomly freezes. 

Does anyone know how to fix this?

 

 

This topic has been closed for replies.
Correct answer Ashutosh_Mishra

Hi there,

 

Sorry to hear about your experience. I'd recommend using Creative Cloud cleaner tool to remove the existing installation of the Adobe apps & reinstall once done.

Let us know if it helps with the performance of the apps.

 

Regards,

Ashutosh

2 replies

Ashutosh_Mishra
Ashutosh_MishraCorrect answer
Inspiring
March 6, 2021

Hi there,

 

Sorry to hear about your experience. I'd recommend using Creative Cloud cleaner tool to remove the existing installation of the Adobe apps & reinstall once done.

Let us know if it helps with the performance of the apps.

 

Regards,

Ashutosh

E
Evy5DD1Author
Participant
March 2, 2021

I have the same problem with my photshop aswel.

My indesign will open but when it opens it is just a black screen 

 

Programs like priemere pro or after affect do open without any trouble 

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