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Participant
November 7, 2020
Answered

Illustrator won’t open on Mac

  • November 7, 2020
  • 1 reply
  • 1435 views

Hello all,

My illustrator just won't open at my macbook. When I click my ai files it simply does nothing. I tried to delete illustrator and download it again, but that didn't help either. Please help me!

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Correct answer Srishti_Bali

Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us. 

 

Feel free to let us know if you still need assistance, we'd be happy to help.

 

Regards,

Srishti

1 reply

Srishti_Bali
Srishti_BaliCorrect answer
Legend
December 6, 2020

Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us. 

 

Feel free to let us know if you still need assistance, we'd be happy to help.

 

Regards,

Srishti