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ambitious_video6801
Participant
June 7, 2020
Answered

Illustrator won't open/respond (Mac Catalina) HELP

  • June 7, 2020
  • 2 replies
  • 1186 views

Hey, guys! Hoping to get a little help here.

For months I've been unable to use Illustrator and it wasn't that big of a deal because I could always use Photoshop, however, I do need Illustrator now, so I'd like to get the issue sorted.

 

I'm on a 2017 Macbook Pro running Catalina. When I launch Illustrator, the loading screen comes up and then stops responding and I have to force quit. One time I did get to the program, but I couldn't interact with anything because it was not responding and I had to force quit. I always send reports to Adobe after forcing closing it, but I have yet to receive anyfeedback, so any questions or cooments are appreciated!


Thank you!

This topic has been closed for replies.
Correct answer Monika Gause

Please contact Customer Care. They can login to your system.

https://helpx.adobe.com/contact.html

2 replies

Jeff Witchel, ACI
Community Expert
Jeff Witchel, ACICommunity Expert
Community Expert
June 7, 2020

Have you tried Resetting Preferences: https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

    A
    ambitious_video6801Author
    Participant
    June 7, 2020

    I can't get to preferences, even the top menu bar is unresponsive

     

    EDIT: I didn't read the whole post, I will try to do it manually now and update you after that

    EDIT2: option + shift+ command didn't seem to do anything and I can't locate the preference folder

    T
    Test Screen Name
    Legend
    June 7, 2020

    What version exactly (not “latest” please)?

      A
      ambitious_video6801Author
      Participant
      June 7, 2020

      MacBook Pro running Catalina 10.15.5

      Illustrator 24.1.3, I believe.

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