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Jayden38153820i5om
Participant
June 20, 2024
Question

ILLUSTRATOR WONT CUT VINYL OFF MY EXPERT 24

  • June 20, 2024
  • 2 replies
  • 325 views

SO I BEEN USING ILLUSTRATOR TO CUT VINYL THRU MY EXPERT 24 VINUL CUTTER. BUT NOW IT WONT CUT? I HAVE THE SAME SETTING AS BEFORE. CAN ANYONE HELP

This topic has been closed for replies.

2 replies

B
B38535272crqc
Participant
July 10, 2024

having the same problems at work. I saw at the GCC site new drivers being availble (recent one) and in their release notes they say the following: (after installing new drivers illustrator chrashes, so no problem is being fixed here. ) tried to delete the windows update but this update won't uninstalled. So for me not an fix sorry. 

1.             Problem Fixed

  1. Fix cutter driver crash after install win10(KB5039211)、win11(KB5039212) updates.
Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 12, 2024

Hello @B38535272crqc,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3W3qAdP) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3S8KLpl). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

pixxxelschubser
Community Expert
pixxxelschubserCommunity Expert
Community Expert
June 20, 2024

I always use my car to drive on the road. It's the same car and I haven't changed anything. But now it won't drive. Can anyone help me?

 

I'm sorry, but honestly?

Far too little information!

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 2, 2024

Hello @Jayden38153820i5om,

We understand that encountering technical issues can be frustrating. I hope the problem is resolved by now. If not, would you mind sharing some more details, like the exact version of the OS/Illustrator, details of your workflow, and screenshots / a screen recording of the problem (https://adobe.ly/3W76HUg), so we can investigate this further?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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