illustrator wont open

Forum|Forum|1 year ago
November 5, 2024
1 reply
456 views

Hello! I'm experiencing issues with opening the Illustrator app on my computer. Every time I try to launch it, the app just stalls and won’t fully load. I have a new MacBook, and this hasn't happened before—other Adobe applications open without any problems. I’ve tried reinstalling Illustrator, updating—basically everything I can think of—but nothing seems to work. What should I do? Please help!

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Monika Gause

Community Expert

Please tell us the hardware and system specifications.

When reinstalling, did you run the Cleaner tool? https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

A

AnnaCarinBAuthor

Participant

Hello, thank you for your response! No, I haven’t run the cleaner tool. I’ve tried reading about it, but I still don’t fully understand what it entails. Could you explain it briefly? I’ve attached an image with all the information about my computer. Thanks in advance!

Monika Gause

Community Expert

Thank you. 16 GB pof RAM is on the low side, but Illustrator should launch.

In the forum we don't have a lot of support knowledge gathered of system 15, but compared to 14 when it was new that sounds like a good thing.

The Cleaner tool cleans. It gets rid of the things Adobe installed on your computer. So if there is anything you wish to keep, like custom swatches or brushes, pull them out of the system folders and into a secure place before running the Cleaner tool.

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