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Sarah W
Inspiring
Oct 7, 2026 1:39 PM UTC
Answered

Illustrator wont open on my Windows PC past version 30.6

Is anyone else having an issue with Illustrator update’s past 30.6? 

 

I seem to be unable to use / open any of the updates past this version on my Windows PC. I can click on Illustrator and it goes to open, then it doesn't and instead brings up an error popup to submit to Adobe. 

The popup doesn't say what type of error just happened and I cant find anything to help with this online. I was hoping with more updates it would work itself out or that I perhaps had to wait for a Windows update. 

I have just updated to the latest version of illustrator and made sure my PC is up to date as well but I still cant open Illustrator, now have to un-install and re-install version 30.6 so I can use it. I'm honestly not sure what to do here.

 

Any ideas / suggestions would be most appreciated.

    Sarah WCorrect answer
    Inspiring
    Oct 23, 2026 3:53 PM UTC

    Thank you all so much for your help with this issue. I have spent today going through all your suggestions and trying various different things to fix the issue. I finally downloaded Fortect and used my 24hour free trial to update all my drivers, remove temp files and did a general cleanup. I found one driver that would not update - as you guys suspected it was a AMD driver. The driver would not update because I had my Microsoft vulnerable driver blocker on (even though my memory integrity was off). I turned the Blocker off, downloaded the latest AMD software and downloaded the newest driver from there. Ive just re-started and updated Illustrator to 30.8.2 and it now opens and functions normally! 

     

    I cant thank you guys enough for all your suggestions. 

    Hope you all have a wonderful day!

    View reply

    8 replies

    Sarah WAuthorCorrect answer
    Inspiring
    Oct 23, 2026 3:53 PM UTC

    Thank you all so much for your help with this issue. I have spent today going through all your suggestions and trying various different things to fix the issue. I finally downloaded Fortect and used my 24hour free trial to update all my drivers, remove temp files and did a general cleanup. I found one driver that would not update - as you guys suspected it was a AMD driver. The driver would not update because I had my Microsoft vulnerable driver blocker on (even though my memory integrity was off). I turned the Blocker off, downloaded the latest AMD software and downloaded the newest driver from there. Ive just re-started and updated Illustrator to 30.8.2 and it now opens and functions normally! 

     

    I cant thank you guys enough for all your suggestions. 

    Hope you all have a wonderful day!

    Translate
      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Oct 23, 2026 3:56 PM UTC

      Awesome. We are glad to hear you’re able to find the root cause of the problem, and thank you for sharing it with us. This would really help any other customer experiencing a similar issue. 

      Please feel free to reach out to us in the future for any assistance. We would be happy to help. 

      Happy weekend!

      Thanks,

      Harshika

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      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      Oct 22, 2026 3:47 PM UTC

      Hello ​@Sarah W 

       

      Just checking in to see if you’re still having trouble with this. If not, kindly let us know what worked for you; if not, share more details about the problem so we can investigate further.

       

      Looking forward to hearing from you.
      Anubhav

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        Dave Creamer of IDEAS
        Community Expert
        Dave Creamer of IDEASCommunity Expert
        Community Expert
        Oct 7, 2026 4:00 PM UTC

        Stating your PC is up to date doesn’t provide enough info. What exact version?

        For example:

        Edition: Windows 11 Pro

        Version: 26H2

        OS build: 26300.9550

        GPU: NVIDIA GeForce RTX 4080

        I can open Illustrator 30.8.2

        Translate
        David Creamer: Community Expert (ACI and ACE 1995-2023)
          Sarah WAuthor
          Inspiring
          Oct 23, 2026 11:03 AM UTC

          Hi, 

          Ive currently got Windows 11

          Version 26H2 (OS Build 26300.9711)

          GPU is: AMD Radeon Pro WX 3100

           

          Is that what you needed?

           

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          Community Expert
          Bobby HendersonCommunity Expert
          Community Expert
          Oct 23, 2026 1:05 PM UTC

          Is the driver for the Radeon Pro graphics card up to date? I did a quick web search; it says the card was released in 2017. It looks like AMD still has drivers for it.

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            Abhishek Rao
            Community Manager
            Abhishek RaoCommunity Manager
            Community Manager
            Oct 7, 2026 2:36 PM UTC

            Hi ​@Sarah W

             

            Thanks for reaching out, and sorry to hear you're experiencing this issue. 

            Since you're on Windows and Illustrator fails during launch, please first try repairing the Microsoft Visual C++ Redistributables. Ref: Illustrator won't launch after Windows update | Illustrator

            If the issue persists, please test the issue in safe mode to isolate any third-party interferences with Illustrator. Ref: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

            Also, when the Adobe crash-report dialog appears, please submit the crash report with your email address and let us know the email used via DM so we can investigate further. Ref: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html?linkId=100000357094820

            Please also share your exact Windows version and the latest Illustrator version/build that fails to launch.

             

            Thanks,
            Abhishek

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