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Participant
May 18, 2022
Question

Illustrator work startup keeps crashing before it opens after new macOS update Monterey

  • May 18, 2022
  • 1 reply
  • 169 views

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1 reply

Anubhav M
Community Manager
Community Manager
May 19, 2022

Hello @Susie23106203w7hl,

 

Sorry to hear about this experience. This looks like some corruption in the installed files. Please try reinstalling Illustrator by following the steps shared below and share your observations:

  • Uninstall Illustrator using the CC Cleaner Tool.
  • Make sure Illustrator directories are deleted from Applications
  • Then reinstall Illustrator via the Creative Cloud desktop application

 

Kindly update this thread if the issue persists or if you need further assistance.

 

Thanks,

Anubhav