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Participant
November 6, 2019
Question

Illustrator Wrong Document Size

  • November 6, 2019
  • 2 replies
  • 394 views

I updated all of my Adobe products to 2020 today, specifically Illustrator. I was asked to make a new 300x70 px logo, simple enough, except when the properties were read after creating it it stated them as 503x105 px, what's going on? I was able to easily resize it to the proper dimensions in Photoshop, but now I'm not sure if any of my works in Illustrator will be sized correctly.

*for reference I specifically created a new 300x70 Illustrator document for my design

 

Has anyone experienced this before, is it an update glitch, or does anyone know a workaround for this?

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2 replies

Monika Gause
Community Expert
Community Expert
November 6, 2019

Can you please tell us the exact steps for exporting, e.g. which export function you used?

 

Participant
November 6, 2019

File > Export > Export As...

High Quality, Standard Compression, and 72 ppi

 

Would exporting for screens have made a difference?

Monika Gause
Community Expert
Community Expert
November 6, 2019

I can't reproduce this. Are you sure the error didn't happen when checking the image in the other application?

Monika Gause
Community Expert
Community Expert
November 6, 2019

So you exported the logo as a raster image and the dimensions changed? You need to export at 72 ppi.

Participant
November 6, 2019

The image was exported at 72 ppi. I created both a JPG and PNG with the same result.