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Participant
May 11, 2023
Answered

Illustror Constantly Crashing

  • May 11, 2023
  • 2 replies
  • 881 views

Illustrator has become unusable, I'm lucky to get it to run for 1 minute of use before crashing.

 I have tried the following:

  • Deleting preferences
  • Updating
  • Running previous versions
  • I have completely stripped my PC of anything Creative Cloud related using the cleaner tool and re-installed

I am not running any plugins and the crashes happen on all files. I cannot access the Run Diagnostics option when opening Illustrator as it does not appear.

 

I'm running Windows 11 i7-12700 with 128GB of Ram and a 3070ti

 

Please help, I have a deadline on Monday and have wasted several hours trying to fix this issue...

This topic has been closed for replies.
Correct answer Monika Gause

Did this work previously on that system?

Do you have a Wacom installed? If so: some versions of their driver are not compatible. They claim that the latest version fixed it.

2 replies

Met1
Legend
May 11, 2023

Got a printer or print-to-pdf set up?

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
May 11, 2023

Did this work previously on that system?

Do you have a Wacom installed? If so: some versions of their driver are not compatible. They claim that the latest version fixed it.

Participant
May 12, 2023

I do have Wacom installed and after posting this I saw in the related conversations that that was the cause.

 

I installed the older driver and all seems stable now.

 

Thanks for the reply.

Monika Gause
Community Expert
Community Expert
May 12, 2023

Glad you could solve it.