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pau1981
pau1981
Participant
Jul 28, 2024 8:43 PM UTC
Answered

Ilustraitor 2024 blouqea no responda

Hola, alguien de ustedes tambien tienen ese problema de Ilustraitor 2024, que se blouqea?, no aparece q no responda sino que no me deja hacer nada , y me forza a reiniciar o forzar salida y pierdo mis datos, por favor ayuda!, solo quiero saber si a alguien le pasa lo mismo y que hizo para solucionarlo

 

Anubhav M
Anubhav MCorrect answer
Community Manager
Aug 6, 2024 6:16 PM UTC

Hello @pau1981,

We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe applications on your system, including Premiere Pro, After Effects, and Media Encoder. After updating, please relaunch Illustrator to see if this resolves the issue.

We suggest trying the solutions listed in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) for other generic cases. We appreciate your patience and are here to assist if you need further help. Please feel free to reach out if you have any further questions or need assistance.

Thanks,
Anubhav

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4 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
Jul 29, 2024 4:08 PM UTC

Hi @pau1981,

 

I'm sorry to hear you're having trouble with Illustrator 2024. Could you please confirm the OS and the exact version of Illustrator you're using? Additionally, could you share more details about what's happening? Is Illustrator lagging while working on a specific file or after performing a particular action?

 

Your detailed information will help us better assist you. Thank you!

 

Best,

Anshul Saini

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Jul 28, 2024 8:47 PM UTC

Some people could solve that by uninstalling, running the Adobe Cleaner tool and reinstalling. What are your hardware specifications?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
Aug 6, 2024 6:16 PM UTC

Hello @pau1981,

We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe applications on your system, including Premiere Pro, After Effects, and Media Encoder. After updating, please relaunch Illustrator to see if this resolves the issue.

We suggest trying the solutions listed in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) for other generic cases. We appreciate your patience and are here to assist if you need further help. Please feel free to reach out if you have any further questions or need assistance.

Thanks,
Anubhav

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pau1981
pau1981Author
Participant
Jan 21, 2025 7:00 PM UTC

Gracias

 

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