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Participating Frequently
January 3, 2024
Question

Ilustrator crashes at one location

  • January 3, 2024
  • 1 reply
  • 300 views

Hi,

 

Illustrator crashes when I want to open a file since a few weeks, but only when I'm at home. This error doesn't occur when I open a file at school or last week on holiday. I always use the same laptop. I already tried with changing the WI-Fi and unplugging my USB-drive and Blu-Ray drive, but neither helped. This problem doesn't occur with my other Adobe Software(Audition, Acrobat, Indesign and Photoshop). 

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1 reply

Monika Gause
Community Expert
Community Expert
January 3, 2024

What else is different? Do you have an additional monitor? A graphic tablet? A different mouse?

Participating Frequently
January 3, 2024

I use a Bluetooth mouse only at home, but when I don't use it (like today) the error still occurs. My laptop is also always charging at home.

Participating Frequently
January 3, 2024

I just tried unplugging the charger, but that also didn't help.