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howardk50545773
Participant
January 20, 2021
Answered

Image appears corrupt on my MacBook Pro (13 inch 2020) but fine on old MacBook and iPad

  • January 20, 2021
  • 1 reply
  • 379 views

I've run Apple diagnostics, talked to their support and no issues can be found for this. I've rebooted, reinstalled Illustrator. At a loss.

 

Anyone else experienced this issue?

 

This topic has been closed for replies.

1 reply

marliton
Community Expert
marlitonCommunity ExpertCorrect answer
Community Expert
January 20, 2021

Hi. Please try enabling/disabling the GPU performance: https://helpx.adobe.com/illustrator/kb/gpu-performance-preview-improvements.html#EnableGPUPerformance

Also, you can try resetting the preferences: https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

 

Marlon Ceballos
H
howardk50545773Author
Participant
January 20, 2021

Thanks, Marlon!

Disabling GPU fixed the issue. Enabling it causes the problem to recur.

Does that mean my GPU is defective?

 

At least I'm back in business.

Much Appreciated,

--Howard

 

marliton
Community Expert
marlitonCommunity Expert
Community Expert
January 20, 2021

Hi. Could be some incompatibility between the GPU and Illustrator. Sometimes these issues are fixed with a system update or OS update. Maybe Adobe support can explain the exact cause.

 

Marlon Ceballos
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