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Sandrine63
Sandrine63
Participant
March 16, 2023
Answered

Image au lieu d'une illustration vectorielle

  • March 16, 2023
  • 3 replies
  • 462 views

Bonjour j'ai commandé deux illustrations au format .ai mais quand je les ouvre, ce sont des images pixellisées ! Réf. 189844502 et 190606534

This topic has been closed for replies.
Correct answer Contributor1

Hello, I've verified the issue and granted you 2 replacement credits. It looks like the main layer was rasterized. I'll send the assets to the content team for review. Thank you for the report and sorry for the problem with the assets.

 

3 replies

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
March 16, 2023

I see that it is already solved.

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
March 16, 2023

Yes, although it suggests vector, it is an image.

You may want to mention it in the Stock forum:

https://community.adobe.com/t5/stock/ct-p/ct-stock?page=1&sort=latest_replies&lang=all&tabid=all

C
Community Manager
Contributor1Community ManagerCorrect answer
Community Manager
March 16, 2023

Hello, I've verified the issue and granted you 2 replacement credits. It looks like the main layer was rasterized. I'll send the assets to the content team for review. Thank you for the report and sorry for the problem with the assets.

 

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