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Participant
June 16, 2023
Question

Image glitches when I 3D inflate – anyone here who knows how to fix that? 🙏

  • June 16, 2023
  • 2 replies
  • 369 views

There are no special configs that I use. I tried scaling the image up and down - there is always something covered by the glitches. Thanks in advance!

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Community Manager
June 16, 2023

Hello @Kurt26093416pj6i,

 

We understand that encountering technical issues can be frustrating, especially when working in 3D. If you're on Windows, would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and checking if it helps?

 

If you're using a Mac, kindly try to manually reset Illustrator's preferences and check if it helps:

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 27 Settings.old

• Launch Illustrator from the Creative Cloud.

 

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

 

If the issue persists, kindly some more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), and a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531), so we can investigate this further.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Ton Frederiks
Community Expert
Community Expert
June 16, 2023

Did you try View > View using CPU?

Participant
June 16, 2023

Hi there Ton Frederiks!
Thank you for your answer. I tried "view using CPU" as you mentioned. Unfortunately nothing changed as far as I could see. If it only were the live preview, I wouldn´t mind, but it also looks like this, when I export it as jpeg/png/...

 

Ton Frederiks
Community Expert
Community Expert
June 16, 2023

That does not sound good, the GPU preview should not affect the output, but it is maybe different with 3D rendering. Can you update the driver for your videocard?