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Participant
August 20, 2023
Question

Image Trace reverted to old version and trace feature is low lighted

  • August 20, 2023
  • 1 reply
  • 250 views

Recolor art window froze. I couldnt shut down bc couldnt close the window. I could move the window around, but unable to ok/Cancel out of window. I had to force quit. On reboot of AI the image trace reverted back to the old version. I checked and updates we all done and none avail. I relaunched update but no change. When using older Image Trace now, the Trace feature is low lighted. If I uncheck Preview box, Trace lights up but doesnt not work. Currently I have no access to my image trace. Pics below show Image Trace low lighted, then highlighted if I turn off Preview...but in either case Trace function isnt working. Please help, what do I do??

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1 reply

Ton Frederiks
Community Expert
Community Expert
August 20, 2023

Did you already try to reset your preferences, see:

https://helpx.adobe.com/illustrator/using/setting-preferences.html