Inspiring

Answered

Images disappear after dragging and dropping to Illustrator

Forum|Forum|11 months ago
February 18, 2025
21 replies
10854 views

I had trouble dragging and dropping from Photoshop 25 to Illustrator 25, but the last upgrade fixed this. Now after I drag and drop the image disappears a few minutes later and isn't there after saving.

Correct answer Ton Frederiks

Resetting Preferences solves the problem. If not, leave a comment on Uservoice:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images-disappearing-after-drag-and-drop-on-mac

Ton Frederiks

Correct answer

Community Expert

Resetting Preferences solves the problem. If not, leave a comment on Uservoice:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images-disappearing-after-drag-and-drop-on-mac

G

gabriel5E9E

Inspiring

Hey folks, today i've updated my illustrator to newset version (29.6.1) and noticed that the project I was working yesterday losed some of my attached images.
They where print screens that I would use as reference.
Now they look just like the image below:

I cant only see some lines where the images should be.
in the layers, they look empty, as you can see below.

Does this happened to anyone?

Abhishek Rao

Community Manager

Hi @17911149,

Thanks for reaching out and sharing these screenshots. I can imagine how worrying it must be to see your reference images suddenly missing after an update.

When you paste screenshots or images directly into Illustrator, they are embedded in the file. Sometimes, after an update, certain embedded images can appear as missing or just show as outlines if there is a display glitch or corruption in the file.

Could you please let me know your macOS version and confirm whether this issue is happening in all files or just this specific one? Also, if possible, try creating a new test file and paste a few new screenshots to see if they display correctly.

In addition, please try disabling GPU Performance in Illustrator Preferences > Performance and check if the images reappear. You can also try enabling Overprint Preview from the View menu as this sometimes forces a more accurate rendering of objects that may not be displaying properly.

Looking forward to your update!

Abhishek

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gabriel5E9E

Inspiring

I'm running mac os sequoia 15.5

The files are named as .tif (as screenshot shows) and they were print screens from websites (such as behance and other stuff) that i've done and paste into my illustrator file. I've always did that and never happened something like this.
If i paste a new print screen, it shows up perfectly.

P

pedrolattari

Participant

Fui abrir um arquivo e olha onde foram parar as imagens.

As imagens foram salvas assim:

Ton Frederiks

Community Expert

It is under review, you may want to add your vote:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images-disappearing-after-drag-and-drop-on-mac

M

Mary_Tolosa1763

Participant

Hi, this has recently started happening to me. screenshots and images disappearing. I'm on a macbook pro, version 29.5.1

HARSHIKA_VERMA

Community Manager

Hi Mary_Tolosa1763,

Sorry for the trouble. This is a known issue, and the product team has worked on this issue and has provided the following update: The issue should be resolved in Beta 29.6.142 (which is oddly displayed as build 9999 in Creative Cloud Desktop app). Please test in the beta version and let us know if it resolves the problem.

We'll be happy to assist you further.

Thanks,

Harshika

C

crimsonrose91

Participant

This error cost me 3 days of work. Complete and total loss of 2 client files, with no warning. Fix this immediately. The last 2 years of CC products have really been a complete dissapointment in regard to stability and bugs.

Mac OS 15.4.1 (24E263)

AI 29.5.1

A

Anubhav M

Community Manager

Hello @crimsonrose91,

I am sorry to hear about your experience. Our product team is aware of the problem and are working to fix this in a future release. In the meantime, could you please upvote the UserVoice (https://adobe.ly/4k1GD6q) and add your comments there? Doing this will help us prioritize this request, and you will be notified of any updates.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

Abhishek Rao

Community Manager

Hi everyone,

The product team has worked on this issue and has provided the following update: The issue should be resolved in Beta 29.6.142 (which is oddly displayed as build 9999 in CCD). Please test in the beta version and let us know if it resolves the problem.

Thank you for your patience!

Abhishek

Ton Frederiks

Community Expert

Unfortunately it is still not solved in the current beta.

Ton Frederiks

Community Expert

See: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images-disappearing-after-drag-and-drop-on-mac?linkId=100000363193192

M

markb360

Participating Frequently

Having the same issue, as is everyone in my org. Wondering if there is an update coming to solve this. Saving images locally and placing them works, it isn't always the most efficient workflow.

R

reinier_2131

Participant

Good day.

I have recently been struggling with the same issue.

When I save my file and later re-open the file, then all of my objects have moved to randoms spots.

I already updated Illustrator & uninstalled & re-installed it, but it keep happening.

A

Anubhav M

Community Manager

Hello @reinier_2131,

I have escalated this problem with the product team, and they are investigating it. Kindly upvote this UserVoice and add your comments (https://adobe.ly/3YoW3sK) to track updates.

For now, try saving your image locally and then using File>Place, and share your observations.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

R

russellj14518917

Participant

Same problem here. When I drag .jpg's from the internet (I design t-shirts and use supplier catalog shirt images for mockups) they are converted to .tif. Sometimes they disappear upon save or save as .pdf. Sometimes they corrupt to pixelated lines and then disappear.

Ton Frederiks

Community Expert

Please vote on UserVoice since this still is not solved in the latest 29.5 update.

S

Sara36834250b6jm

Participant

I'm having an issue in v29.4 with transparency masks. I have a placed image that is a transparency mask for a solid color. When I close the document and open it again, the placed images have shifted from their original position to the center of the document. The placed image also defaults to 100% size rather than the size it was set to in the document. The centers of the placed image and the solid color were aligned when I closed my document. I

I reloaded v29.0, opened my document and it is showing as expected.

A

Anubhav M

Community Manager

Hello @Sara36834250b6jm,

We have seen multiple reports for this and I have escalated this with the product team. I would request you to upvote this UserVoice and add your comments (https://adobe.ly/42xRvl7...) to track updates.

For now, try saving your image locally and then using File>Place, as Ton suggested. Then, share your observations.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

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