Skip to main content
Marie Ann5CD8
Marie Ann5CD8
Participant
October 13, 2021
Question

Importing a shared library

  • October 13, 2021
  • 2 replies
  • 1271 views

I've received invitation from a customer to two of their libraries that I need to use for this task. I can see them in "my libraries" in the Creative Cloud. How do I get them into my programs on my desktop? They are for Illustrator and InDesign. It should be simple and straightforward...?

Thanks!

Marie Ann

This topic has been closed for replies.

2 replies

Mariia Novikova
Adobe Employee
Mariia Novikova
Adobe Employee
October 18, 2021

Hi Marie,

After you have accepted the invitation, those libraries that are shared with you, should be synced to your Libraries in CCLibraries Panel in all Point Products. Can you see them there?

    Marie Ann5CD8
    Marie Ann5CD8Author
    Participant
    November 8, 2021

    Sorry for the late reply, Mariia...

     

    It started to work, but my client had to redo the process and so I'm here again. I can see the libraries that they've shared with me - I just doesn't sync down to my programs. I.e. when I open ID or AI, the're not available.

    Marie Ann

     

     

    Mariia Novikova
    Adobe Employee
    Mariia Novikova
    Adobe Employee
    November 8, 2021

    Just to make sure we are on the same page - you can see them in Creative Cloud Application in Your Libraries tab, but not in other applications? 
    Can you check if your Syncing is working? 

    Met1
    Met1
    Legend
    October 13, 2021

    https://helpx.adobe.com/in/creative-cloud/help/import-export-creative-cloud-libraries.html

    Marie Ann5CD8
    Marie Ann5CD8Author
    Participant
    October 13, 2021

    Thanks, I've tried something like this but in Finder (Mac) I go to Creative Cloud and can't get any further. I can see "Cloud document" but not get any further.

    I see the libraries in the Creative Cloud, but I don't know how to download them into a cclibs/cclibc-file. Is that what I should do? Or should the customer share them with my in a different way?

    Met1
    Met1
    Legend
    October 13, 2021

    I can't imagine it's different on a Mac but unfortunately not having one I can't check.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices