Impossible d'ouvrir illustrator

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Procédure d'ouverture bloquée sur "Initialisation des modules externes ...SmartEditUI.a" !!!

Bug

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Srishti_BaliCorrect answer

Legend

Hi @Lifeofh22370670d45f

Apologies for the delayed response. A few other users have reported a similar issue with the recent version 28.6, and we've found that completely uninstalling any beta applications often resolves it. Could you please confirm which version you're using? Additionally, please try the following steps and share your observations with us.

- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/3SHqUOt)
- Relaunch Illustrator

If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3LUsoB9) and then reinstalling and share your observations.

Looking forward to hearing from you.

Thanks,

Srishti

V

Victor271665680isx

Participant

J'ai le même problème, avez-vous trouver la solutio ?

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V

Victor271665680isx

Participant

Autant pout moi la solution proposée par le support fonctionne

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Srishti_BaliCorrect answer

Legend

Hi @Lifeofh22370670d45f

Apologies for the delayed response. A few other users have reported a similar issue with the recent version 28.6, and we've found that completely uninstalling any beta applications often resolves it. Could you please confirm which version you're using? Additionally, please try the following steps and share your observations with us.

- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/3SHqUOt)
- Relaunch Illustrator

If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3LUsoB9) and then reinstalling and share your observations.

Looking forward to hearing from you.

Thanks,

Srishti

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