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jessica_7677
Participant
September 16, 2024
Answered

Impossible de se connecter à Illustrator sur iPad Pro avec un compte Microsoft 365

  • September 16, 2024
  • 1 reply
  • 297 views

Bonjour à tous

J'ai installé Adobe Creative Cloud et Photoshop sur mon iPad Pro et j'ai réussi à me connecter à mon compte Microsoft 365 en passant par Edge.

Par contre sur Illustrator la cinématique d'authentification est identique mais au retour sur Illustrator je reste sur la page d'accueil.

Sur Windows 11 et MacOSX aucun problème pour utiliser Illustrator avec ma licence.

Merci pour votre aide.

This topic has been closed for replies.
Correct answer jessica_7677

It's an iPad Pro 12,9" 5th generation with iPadOS 17.6.1

Illustrator 3.0.7

I tried to record the screen but tonight it worked fine

I'm so glad

Thanks

Jessica

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 17, 2024

Hello @jessica_7677,

I am sorry to hear about your experience. Would you mind confirming your iPad model, the version of Illustrator/OS installed, and a screen recording of the problem (https://adobe.ly/3XPgFL2), so we can better assist you?

Looking forward to hearing from you.

 

Thanks,

Anubhav

J
jessica_7677AuthorCorrect answer
Participant
September 17, 2024

It's an iPad Pro 12,9" 5th generation with iPadOS 17.6.1

Illustrator 3.0.7

I tried to record the screen but tonight it worked fine

I'm so glad

Thanks

Jessica

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