Skip to main content
Participant
July 24, 2017
Question

Impossible to open an illustrator file

  • July 24, 2017
  • 4 replies
  • 730 views

Hello,

I've Adobe Illustrator CS6 and one of my file can't open anymore. The error message is just  : "Impossible to open the illustration". Hitherto, Idn't no problem with it and the preview is still working.

I tried the recovery with the method explained here : Erreur : « Impossible d’ouvrir l’illustration... » | Ouverture de fichier | Illustrator CS4 et versions antérieures

But it didn't work.

I'm very embarrassed because I don't have a recent copy of this file.

Could anyone help me ?

Thanks a lot

    This topic has been closed for replies.

    4 replies

    Jacob Bugge
    Community Expert
    Community Expert
    July 25, 2017

    Clément,

    It may be impossible, but you could try either of the following approaches.

    Here are some websites where you can see whether it can rescue the actual file, and if it can, you may pay for a subscription to have it done,

    http://www.recoverytoolbox.com/buy_illustrator.html

    http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-file-recovery/

    http://www.illustrator.fixtoolbox.com/

    http://www.erepairillustrator.com/

    As far as I remember, the first one is for Win and the second one is for Mac, while the third and fourth one should be for both.

    Here are a few pages about struggling with it yourself:

    http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/

    http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html

    http://kb2.adobe.com/cps/500/cpsid_50032.html

    http://kb2.adobe.com/cps/500/cpsid_50031.html

    http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html

    Participant
    July 24, 2017

    Thanks a lot for your answers.

    I tried to open it in acrobat as you said Jeff, but it doesn't work. The file can be opened in acrobat but the PDF can't be opened in illustrator with the same error message.

    So I tried your solution Monika. It's better, but my illustration is divided in several layout (in fact, I must import 9 juxataposed files), and I 've lost all my patterns.

    any ideas ?

    Participant
    July 24, 2017

    Just a precision : my file is on my harddisk and if I import the file in a new one, I also lost a lot of layers (I think all which were not visible).

    Monika Gause
    Community Expert
    Community Expert
    July 24, 2017

    clémentm73500774  schrieb

    if I import the file in a new one, I also lost a lot of layers (I think all which were not visible).

    Yes, you will lose that.

    But if you don't want to use the PDF part, your other option is to lose everything.

    Jeff Witchel, ACI
    Community Expert
    Community Expert
    July 24, 2017

    Just a shot in the dark here.

    Try opening it through Acrobat. Save it as a PDF and then try opening it in Illustrator and Save as an AI.

    Hope it helps!

    Monika Gause
    Community Expert
    Community Expert
    July 24, 2017

    When you still see the preview, the PDF part of the file might still be intact.

    So you can try and create a new Illustrator file and place the corrupt file in it.

    Also: where did you save the file? On a network?

    Try and first copy the file from the network to your harddisk, then open.