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defaultf583criuggsf
Participating Frequently
January 31, 2023
Question

In App Tutorials not showing the video - Discover

  • January 31, 2023
  • 1 reply
  • 1372 views

My students are unable to utilized the "learn" feature in Adobe Illlustrator because when they choose a tutorial and it loads in Illustrator, the In app tutorial does not show the "video" of the steps the tutorial is telling you to do.  Screenshot 1 is what it should look like when it is working.  Screenshot 2 is what it looks like when not working.

 

Drivers are updated.  I am using the same video card as the students.  mine works theirs does not...

 

Paying good money for licensing and trying to use in a classroom with 25 students is not a good look for Adobe.  Very frustratred.  What gives?  Any help would be greatly appreciated.

 

Thank you,

Jason

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 31, 2023

Is perhaps a firewall preventing the video from loading?

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defaultf583criuggsfAuthor
Participating Frequently
January 31, 2023

I don't think so but I guess anything is possible.  I am in the same classroom as the instructor and on both of my computers (laptop and Desktop) I am able to see them.  My Desktop is the same model as the students so I would lean toward that not being the issue.  Only other tidbit of info is that when i go to the gear icon at the bottom of discovery, i can access but the students are greyed out.  I don't think that gear makes much of a difference for displaying video but again who knows.  Thanks for responding.

D
defaultf583criuggsfAuthor
Participating Frequently
January 31, 2023

* I am the instructor.

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