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TStorm89
Participant
Jun 23, 2026 6:39 PM UTC
Question

In Illustrator, Concept to Vector failed due to "connection issues", but credits were still deducted

Attempting to use the Concept to Vector feature resulted it nothing happening, then an error. total spend: 120 credits, which i need, which are gone, but the generation didn’t work. Please restore my credits, and perhaps create a better credit system or refund process. Previously the feature has worked remarkably well! 

      31 replies

      quirky_video31a6
      Participant
      Nov 5, 2026 3:24 AM UTC

      How am I gonna restore your credits so we can generate vectors?

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      DorseyDorsey
      Participant
      Oct 29, 2026 2:06 PM UTC

      I am absolutely furious about this. This is VERY unprofessional and I am very unhappy with the way Adobe seems to not care about the fact that they are charging their customers for literally nothing. 

      Oh, are you “sorry to hear” that I’m having trouble with Illustrator? 

      I’m not a beta tester, I am a paying customer. My payment is being taken from me by an untrustworthy corporation and I’m pretty much done with it. 

      Long live ArtCraft. Let’s all hope that project goes somewhere...

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      DorseyDorsey
      Participant
      Oct 29, 2026 2:02 PM UTC

       

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      Playful_Eclipseb176
      Playful_Eclipseb176
      Participant
      Oct 19, 2026 2:35 PM UTC

      I have the same problem. Again and again. 

       

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        marcel81
        Known Participant
        Oct 16, 2026 9:59 AM UTC

        same problem here, illustrator 30.8.2 on mac os 26.6.2

        concept to vector without any prompt changes, tried different models (gpt/gemini)
        it don’t work since weeks.

         

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        Anubhav M
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        Oct 19, 2026 12:59 PM UTC

        Hello ​@marcel81 

         

        I’m sorry to hear you’re having similar trouble with Illustrator. Could you share your AIGeneral.Log file so the product team can investigate further? You’ll find it here:


        macOS: /Users/<username>/Library/Logs/Adobe/Adobe Illustrator/<illustrator version>/Adobe Illustrator


        Windows: C:\Users<username>\AppData\Roaming\Adobe\Logs\Adobe Illustrator\30.8\Adobe Illustrator\


        Looking forward to hearing from you.

        Anubhav

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        marcel81
        Known Participant
        Oct 19, 2026 1:07 PM UTC
        Oct 19 15:03:07    [ Diag:    ] Application Activated
        Oct 19 15:03:10    [ Diag:    ] Open Local File
        Oct 19 15:03:10    0,FileRead,DocumentColorConversion,"{""DstColorSpace"":""CMYK"",""ImportRoute"":""Open"",""SrcColorSpace"":""GRAY"",""Thread"":""Main""}"
        Oct 19 15:03:11    [ Diag:    ] Document Opened
        Oct 19 15:03:11    [ Diag:    ] [DocOpen] FileName:xmp.did:3135cace-b404-47d4-9096-df1bb31f93e7, Doc Complexity:1, Complexity Type:point_objects, P-Index:10.000000
        Oct 19 15:03:11    [ Diag:    ] AI Document Opened Notifier Current Open Documents Count : 1
        Oct 19 15:03:11    [ Diag:    ] HelloPlugin: Document Opened
        Oct 19 15:03:14    [ Diag:    ] Application Deactivated
        Oct 19 15:03:32    [ Diag:    ] Document Closed
        Oct 19 15:03:32    [ Diag:    ] HelloPlugin: EnableDocCloseTimerState called with enable=false
        Oct 19 15:03:32    [ Diag:    ] Document Closed
        Oct 19 15:03:32    [ Diag:    ] HelloPlugin: EnableDocCloseTimerState called with enable=false
        Oct 19 15:03:32    143,FileRead,ImageRead,"{""BitsPerPixel"":""24"",""ColorSpace"":""1"",""DecodeLibrary"":""AIDE"",""Format"":""png"",""Height"":""1254"",""HorizontalScale"":""1.000000"",""ImportDialogStatus"":""DlgNotShown"",""Thread"":""Main"",""VerticalScale"":""1.000000"",""Width"":""1254""}"
        Oct 19 15:03:32    [ Diag:    ] Document Closed
        Oct 19 15:03:32    [ Diag:    ] HelloPlugin: EnableDocCloseTimerState called with enable=false
        Oct 19 15:03:32    171,FileRead,FileDrag,"{""Count"":""1"",""Format"":""png:1"",""NumberOfNetworkFiles"":""0"",""SizeInBytes"":""4717548"",""Thread"":""Main""}"
        Oct 19 15:03:32    [ Diag:    ] Document Closed
        Oct 19 15:03:32    [ Diag:    ] HelloPlugin: EnableDocCloseTimerState called with enable=false
        Oct 19 15:03:32    [ Diag:    ] Application Activated
        Oct 19 15:03:38    [ Diag:    ] Application Deactivated
        Oct 19 15:04:10    [ Diag:    ] Application Activated
        Oct 19 15:04:29    [ Error:   ] [AsyncNetworkRequest]: Http - 429 X-Request-Id - 93f91b95-e1e2-4865-ba7a-4658486d0c17 X-Session-Id - f9b75a56-1755-4d74-a458-3f377f2fdce2 (at /Volumes/AICode/Jenkins/ws/ilst_rel_30_8/PlugInDev/FireflyService/Source/AsyncNetworkRequest.h:177)
        Oct 19 15:04:31    [ Diag:    ] Application Deactivated
        Oct 19 15:05:37    [ Diag:    ] Application Activated
        Oct 19 15:05:44    [ Error:   ] [AsyncNetworkRequest]: Http - 429 X-Request-Id - 8b5cd8b4-951c-4f77-8f2d-87cb0561e54f X-Session-Id - f9b75a56-1755-4d74-a458-3f377f2fdce2 (at /Volumes/AICode/Jenkins/ws/ilst_rel_30_8/PlugInDev/FireflyService/Source/AsyncNetworkRequest.h:177)
        Oct 19 15:05:46    [ Diag:    ] Application Deactivated

         

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        Anubhav M
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        Oct 9, 2026 1:35 PM UTC

        Hello everyone,
         

        The team needs a bit more detail to dig into this. Could you share your AIGeneral.Log file so we can pass it along to them? You’ll find it here:


        macOS: /Users/<username>/Library/Logs/Adobe/Adobe Illustrator/<illustrator version>/Adobe Illustrator


        Windows: C:\Users<username>\AppData\Roaming\Adobe\Logs\Adobe Illustrator\30.8\Adobe Illustrator\


        Looking forward to hearing from you.

        Anubhav

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        justlearn
        Community Expert
        justlearnCommunity Expert
        Community Expert
        Oct 9, 2026 11:04 AM UTC

        I did try opening an image and applied Concept to Vector and Generate and I got that message.

        Then I tried to create a new file - Placed the same image and applied Concept to Vector and Generate — and it worked, with no error message. Try that.

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        m
        Bubbly_Lullaby7a41
        Participant
        Oct 9, 2026 9:22 AM UTC

        Its been 2-3 days that i have being trying to use concept to vector services and its not working/ generating me for what i asked for and also using up all my credits without giving me the results and because of that i am facing serious issues because of which my work is slowing down .   i would like to have my refund if the problem is not going to be solved since it costed much more than its worth if this problem continues . and as for other issues my connection is very fast so that is not an issue from my side 

         

         

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        Anubhav M
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        Oct 6, 2026 8:21 PM UTC

        Hello everyone,

        I have shared the details of this problem with the product team, and they are currently investigating it.
        We will share more details here as we have more information.

         

        Anubhav

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          markus707
          Participating Frequently
          Oct 6, 2026 7:26 PM UTC

          STILL DOESN’T WORK --- This is a joke. Really, what’s the problem? 

          Most recent Illustrator 30.8.2 on Mac - failing due to “connection issues. Check Internet Connection.” My internet connection is totally fine! I even tested different DNS server. 

          And ​@Harshika Verma : this is about ILLUSTRATOR on macOS - so different BROWSER is not an option. 🤦

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