Install issue

Hello @Shannon5DE2,

Sorry to hear about this experience. I hope the suggestions shared by Mylenium helped resolve the problem. If not, kindly share some more information, like the exact version of the OS, screenshots of the error message, and system logs collected using the Log Collector Tool (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can investigate this further.

Looking forward to your response.

Thanks,

Anubhav

Without any system info we can't tell you much. Start by referring to this:

Fix Adobe Creative Cloud download and install errors

Troubleshoot Adobe Creative Cloud install issues with log files

Anything more will require proper details, including ideally the relevant sections from the install logs.

Mylenium