Installation Problem

Forum|Forum|3 years ago
August 14, 2022
2 replies
378 views

What is the problem here?

How to

This topic has been closed for replies.

Anshul_Saini

Community Manager

Hi @Rakib25643607tz6h,

Sorry for the trouble. I agree with @Mylenium. It seems like a DPI setting issue. Go to Display Settings and set the DPI to 100% or default, which should fix the issue. Also, you can try downloading Illustrator online from the Creative Cloud Desktop app or from this link (https://creativecloud.adobe.com/apps/all/illustrator/installation?locale=en).

Please feel free to reach out if you need further assistance. We'd be happy to help.

Thanks & Regards,
Anshul Saini

R

Rakib25643607tz6hAuthor

Participant

Thanks both of you for your reply but sadly i'm still facing the same problem. I've followed your advice (like resetting display settings, scaling resolution low to high, also tried tweaking some property settings ) but still can't seeing the installer button.

Anshul_Saini

Community Manager

Thanks for trying the steps @Rakib25643607tz6h. I would recommend downloading & installing the app from the Creative Cloud desktop app.

Let us know if you face any challenges while installing the app from the Creative Cloud app as well.

Regards,

Anshul Saini

Mylenium

Legend

Check your screen settings. It seems the installer is simply unable to determine your screen size and DPI and renders the dialog incorrectly. If you have modified any of that stuff, revert to default settings. Otherwise try to enforce a specific "safe" resolution liek standard HD (1920 x 1080) and see if it works. Once installed you can always revert back to what you had before.

Mylenium

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