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dantrobak
dantrobak
Known Participant
July 22, 2022
Question

installer not recognizing installed apps

  • July 22, 2022
  • 3 replies
  • 1241 views

When trying to install plugins, the installer doesn't recognize that Adobe Apps are already installed. See error message in screenshot.

How do I resolve this?

This topic has been closed for replies.

3 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
July 22, 2022

Hi @dantrobak,

 

We are sorry about the trouble. I would suggest posting this on the Esri community. The team there will help you out with the installation issue you are facing.

 

Regards,

Anshul Saini

dantrobak
dantrobakAuthor
Known Participant
July 22, 2022

Esri has helped me, and they can't replicate the error. The fact that I'm getting the exact same error message when trying to install an unrelated plugin makes me think it is a Creative Cloud issue.

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
July 22, 2022

Thanks for reaching out to them. I check you have already tried uninstalling and reinstalling everything. Would you mind confirming if you used the CC Cleaner tool to uninstall or not?

 

Also, you may try installing the plugin under a different admin user account to check if it is not a macOS user account issue.

 

Regards,

Anshul Saini

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 22, 2022

You have the wrong version. It needs version 25.3 - you have a higher one.

dantrobak
dantrobakAuthor
Known Participant
July 22, 2022

It's working properly on my laptop, running Illustrator version 26.3.1
This is not the olny plugin giving me this error. I've uninstalled everything, reinstalled. I'm not sure what to do

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 22, 2022

Dantrobak, what plug-in are you trying to install?  Which Adobe application and version are you trying to use the plug-in within?  Do you receive any specific error messages?

dantrobak
dantrobakAuthor
Known Participant
July 22, 2022

ArcGIS Maps for Adobe Creative Cloud. 
Illustrator 26.3.1
error message attached in original post

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 22, 2022

Dantrobak, there is no attachment to your original post.  Make sure you are editing your Community Discussion in a web browser, so that you have full access to the text editor and the ability to insert images into your response, Dantrobak.

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