Intel Arc B580 Graphics Card

Hello @Enthusiastic_wisdom1010,

Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/42V86Bg) and checking if it helps?

Also, try running Illustrator under a different administrator account (Windows) and share your observations.

If the problem persists, we'd need some more information to be able to help you with this scenario:

For Windows computers:

1. AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 28 Settings\en_US\x64\

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

- Type "msinfo32" in the Open field and left-click OK

- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

Please upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

Looking forward to hearing from you.

Anubhav