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byedgarfilho
Participating Frequently
September 19, 2024
Question

INTERFACE BUG

  • September 19, 2024
  • 2 replies
  • 258 views

I don't know what is happening. But something isn't right! 
Somebody can help me?! 

 

 

 
This topic has been closed for replies.

2 replies

Monika Gause
Community Expert
Community Expert
September 19, 2024

When was the last time you rebooted the computer? Maybe now would be good?

Community Expert
September 19, 2024

My first suggestion would be to uninstall and reinstall the app.

If that doesn't fix the problem, next I would try deleting your Illustrator Settings Folder incase it's corrupted.

Process to delete the settings folder

Windows users

  1. Quit Illustrator

  2. Open Users > [username] > AppData > Roaming > Adobe > ...

  3. Locate the Adobe Illustrator [version] Settings folder and move it to Trash.

  4. Restart Illustrator

 

macOS users

  1. Quit Illustrator

  2. Open [username] > ⁨Library⁩ > ⁨Preferences⁩ > ...

  3. Locate the Adobe Illustrator [version] Settings folder and move it to Trash.

  4. Restart Illustrator

 

Astute Graphics have made a blog article on all this info if you need any more guidance: https://astutegraphics.com/support/tutorials-and-troubleshooting/deleting-illustrator-settings