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Carole28832602eyhz
Inspiring
June 18, 2023
Answered

internet connection lost when i used Illustrator

  • June 18, 2023
  • 3 replies
  • 3828 views
Hello for sometime without anyparticular change, i lost my internet connection when i used Illustrator.
Does anyone have a solution for this problem?
Thanks

 

    This topic has been closed for replies.
    Correct answer Carole28832602eyhz

    Illustrator dows not do that. This is an official version of Illustrator, right? Correctly installed via Creative Cloud?

    Your antivirus and/or firewall does not block extensively?


    Yes it is an official version, i don't have this problem with Photoshop or other applications. But i just doing an update of Windows an 4 applications including Illustator and after restarst my computer it seems better. I hope it will be better now!

    3 replies

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    stephon34345213osaa
    Participant
    December 19, 2023

    Experiencing internet connection loss while using Illustrator? Ensure software and drivers are updated, check for third-party plugin conflicts, review firewall and antivirus settings, verify Adobe Creative Cloud connection, and consider resetting Illustrator preferences. If issues persist, perform general network troubleshooting or contact Adobe Support for assistance.
    to get more internet on your sim visit on net package hub

     
     
     
     
    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 18, 2023

    And what kind of specific issue does that cause for you?

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    Carole28832602eyhzAuthor
    Inspiring
    June 19, 2023

    I no longer have internet.

    The wifi connection remains active but i am disconnect from the server 

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 19, 2023

    So you can no longer use a browser or receive your email? 

     

    Mylenium
    Mylenium
    Legend
    June 18, 2023

    Without any info about your system and how you connect to the internet nobody can tell you anything. That said, the most likely cause is some security tool or setting blocking stuff whenever AI is launched and you need to figure out what that is.

     

    Mylenium

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    Carole28832602eyhzAuthor
    Inspiring
    June 18, 2023

    Thank you for your help, my system is Windows 11, my connection is with wifi; I dont use windows as antivirus. I use BitDefender, i am living in France.

    Carole

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    June 18, 2023

    Here are some trouble shooting ideas. First, try power cycling your router (turning it off and then back on again) to make it reset itself. If the connection problem is still occurring after that then make sure all your software is properly updated. Also check to see if your router's firmware is up to date. Router manufacturers such as Linksys do issue firmware updates for their routers from time to time.

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