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S
shajik2183670
Participant
October 22, 2019
Answered

internet issue with illustrator

  • October 22, 2019
  • 1 reply
  • 916 views

Hi, i am facing an issue.

my internet won't work after i open Adobe illustrator.

Please help me with this issue.

Thanking You.

 

    This topic has been closed for replies.
    Correct answer Monika Gause

    Yeah


    This might be kind of difficult to solve on the forum. You could contact Customer Care, they can login to your system and search for the issue.

    http://helpx.adobe.com/contact.html

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 22, 2019

    Which version? Which system? What exactly does not work? Did that just start happening?

      S
      shajik2183670Author
      Participant
      October 22, 2019

      I am using adobe illustrator CC 2019

      Version : 23.1

       

      and i am using windows 10, 64 bit

      ( 16 gb Ram, intel core i7-6700 processor.

       

      The main issue is my internet disconnects after opening illustrator. I mean internet status will be connected only but i cannot browse anything. It shows connection error.

       

       

       

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      October 22, 2019

      And that is a version you have installed via Creative Cloud using the normal install process?

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