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Two-fer
Two-fer
Inspiring
April 17, 2025
Question

Intro Screen flashes the usual content for a sec, then turns black (nothing) except for the menus...

  • April 17, 2025
  • 2 replies
  • 503 views

Longtime Illustrator user (Ver. 28.0).

Windows 11.

Today when I started up Illustrator it showed the usual home screen for just a second, then it disappeared and the entire screen is black except for the menus at the top left.  I am able to open and edit files, but after a couple minutes all the various windows (Stroke/Properties, Layers, etc.) disappeared too.

I restarted the computer.

I reset my preferences. ('Show the home screen when no documents are open' is checkmarked.)

Do I perhaps need to reinstall?

2 replies

Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
April 18, 2025

Are you using any third party plug-ins either for Illustrator or your OS? If so try disabling them and see if the problem persists.

 

Two-fer
Two-ferAuthor
Inspiring
April 18, 2025

Nope. It worked fine until the middle of this this week, when it didn't.  😃

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 22, 2025

Hello @Two-fer,

Thanks for sharing the details. Would you mind trying the following steps and checking if it helps:

 

 

If the problem persists, try setting up a new user account and launching Illustrator under the new account to see if it works there.

Looking forward to hearing from you.

 

Anubhav

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 17, 2025

Hello @Two-fer,

Would you mind trying the following steps and checking if they help:

 

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

 

- Relaunch Illustrator

 

If the problem persists, try running Illustrator under a different administrator account (Windows) and share your observations.

Looking forward to hearing from you.

 

Anubhav

Two-fer
Two-ferAuthor
Inspiring
April 17, 2025

1. Renaming the 'UXP' folder: No change. (See the video--It opens, the Home screen is displayed briefly, then the screen automatically minimizes. (I then manually maximized the screen.).) 

(I assumed a new 'UXP' folder would be created, but it wasn't. Is that okay?)

I also restarted, but no change.

 

2. Use Admin account: I had our IT admin use 'Run as Administrator' for Illustrator (including using my password/ 2-factor identification), and then the Home page showed up and did not disappear (i.e., it worked normally).

When he closed the program (leaving Admin mode), the same problem reoccurred. 

 

 

 

 

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