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Paul26186206xcjp
Participating Frequently
Sep 19, 2022 2:09 PM UTC
Question

iPad colour picker issue

Hi

I'm currently using AI on my iPad, over the past 12months it has worked pretty well ip until recently. 
Whenever I use the colour picker, the fill colour remains black and the item I am trying to colour reverts to transparent with no colour at all.

I have tried everything, from switching on/off to reinstalling adobe illustrator but nothing seems to work.

    8 replies

    Bewitched_Serenade4704
    Participant
    Jan 8, 2025 10:44 PM UTC

    I'm also experiencing this issue. I'm not sure how to fix it and its really bugging me since its causing me to take more steps which is im turn making it take longer than it should. It's really frustrating.

     

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Jan 9, 2025 11:15 AM UTC

    Hello @Bewitched_Serenade4704,

    I'm sorry to learn that you're experiencing the same issue with Illustrator. Could you please confirm the specific version of the OS/Illustrator, your device model, whether Illustrator exhibits this behavior with all files, and if not, a sample file along with a brief screen recording of your exact process and the issue so I can assist you more effectively?

    I look forward to your response.

     

    Anubhav

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    Eric Dumas
    Community Expert
    Eric DumasCommunity Expert
    Community Expert
    Sep 19, 2022 2:21 PM UTC

    Can you let us know if you recently updated your OS or the application.

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    Paul26186206xcjpAuthor
    Participating Frequently
    Sep 19, 2022 3:51 PM UTC

    Nope, nothing updated. 
    it just stopped working during a design.

    Since that happened, I've reinstalled the app and it was still doing the same.

     

    Since then, I've started the app again and started a new design where the colour picker started working again and then stopped working only recognising every colour as black or transparent. 

    I've just downloaded Procreate as I need something more stable.

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Sep 19, 2022 4:02 PM UTC

    Hello Paul26186206xcjp,

     

    Sorry to hear about this experience. Would you mind sharing the exact version of the iPadOS and Illustrator installed on your iPad and a screen recording of the problem so we can investigate this further?

    Looking forward to your response.

     

    Thanks,

    Anubhav

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