Ipad not allowing restore from illustrator subscription

Forum|Forum|2 years ago
March 15, 2024
2 replies
612 views

I recently purchased Illustrator and have been using it on my Mac over the last few days. I now need to use it on my iPad and have installed the app and logged in successfully. However, it's asking me to subscribe. I have hit 'restore your purchase' but I get an error that says 'Restore failed Restoring of your purchase is not possible at this moment.' Any advice pls?

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Correct answer Tina_Irvine

Hi @Claire36077751y5y3,

I'm sorry to hear this is happening. Please make sure your iPad software is up to date; uninstall / reinstall the Illustrator app on your iPad, and log out and log back in. If that doesn't help, please reach out to Adobe support: https://helpx.adobe.com/contact.html

C

Claire36077751y5y3Author

Participant

Thank you for your response and advice. I will give this a try 🤞

Tina_Irvine

Community Expert

You're welcome. I hope you're able to get it sorted ☺️

C

Claire36077751y5y3Author

Participant

Hi. I have only just got round to trying this and wanted to let you know it worked 👍 thanks for your advice. 😊

Tina_Irvine

Correct answer

Community Expert

Hi @Claire36077751y5y3,

I'm sorry to hear this is happening. Please make sure your iPad software is up to date; uninstall / reinstall the Illustrator app on your iPad, and log out and log back in. If that doesn't help, please reach out to Adobe support: https://helpx.adobe.com/contact.html

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