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Answered

Is there any fix for this? AI 26.5

Forum|Forum|3 years ago
September 12, 2022
3 replies
634 views

This happens randomly where everything gets distorted all the context boxes go black/white on hovering with no text, moving any window/tool boxes create ghost windows.

Bug

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Correct answer Mike_Gondek10189183

Reset your prefs

https://helpx.adobe.com/illustrator/using/setting-preferences.html

Quit Illustrator and delete this file.

Windows

<OSDisk>\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\en_US*\x64\Adobe Illustrator Prefs

 
<OSDisk>\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\en_US*\x64\Adobe Illustrator Prefs

Notes:

Replace <version number> with the version of Illustrator installed on your system.

The folder name may vary depending on the language version you have installed.
In Windows, the Application Data folder is hidden by default. To make this folder visible, open Folder Options in Control Panel and click the View tab. In the Advanced Settings pane, select the Show Hidden Files and Folders or Show hidden files, folders, or drives option.
If you cannot locate the preferences file, use your operating system’s Find command, and search for AIPrefs (Windows) or Adobe Illustrator Prefs (macOS).

A

Anubhav M

Community Manager

Hello garvit.chaturvedi,

Sorry to hear about this experience. I hope the suggestions shared by Mike helped resolve the problem. If not, kindly try updating the GPU drivers by following the steps shared in this article (https://helpx.adobe.com/x-productkb/multi/update-graphics-driver.html) and checking if it helps.

Also, try installing an older version of Illustrator and share your observations.

Looking forward to your response.

Thanks,

Anubhav

G

garvit.chaturvediAuthor

Participant

Hey Anubhav

Updating the GPU drivers seems to be the fix for the problem. Thank you for the solution, I will let you know if, in the future, I face the issue again.

Thanks,

Garvit

G

garvit.chaturvediAuthor

Participant

The issue appeared again :(, I will try the solution provided by Mike and see if it helps.

Kevin Stohlmeyer

Community Expert

If resetting your preferences does not work please send your specs:

OS version, HD Space, RAM, Graphics Card(s), etc.

Mike_Gondek10189183

Correct answer

Community Expert

Reset your prefs

https://helpx.adobe.com/illustrator/using/setting-preferences.html

Quit Illustrator and delete this file.

Windows

<OSDisk>\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\en_US*\x64\Adobe Illustrator Prefs

 
<OSDisk>\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\en_US*\x64\Adobe Illustrator Prefs

Notes:

Replace <version number> with the version of Illustrator installed on your system.

The folder name may vary depending on the language version you have installed.
In Windows, the Application Data folder is hidden by default. To make this folder visible, open Folder Options in Control Panel and click the View tab. In the Advanced Settings pane, select the Show Hidden Files and Folders or Show hidden files, folders, or drives option.
If you cannot locate the preferences file, use your operating system’s Find command, and search for AIPrefs (Windows) or Adobe Illustrator Prefs (macOS).

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