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Evega
Participant
December 12, 2023
Question

Issue: Shapes, Text or Images attached and dragged along with pointer while using Wacom pen

  • December 12, 2023
  • 1 reply
  • 236 views

Hi Community,

I am having an issue with Adobe Illustrator, just update to the lastest version (28.0) and all of the sudden every time I have the Selection Tool or Direct Selection tool chosen to work on and then I click with my Wacom pen on any Shapes, Texts or Images they stick to the pointer and move/drag along with it. The issue only happens with my Wacom Tablet' pen the track pad works fine.

 

Here are the Specs of my computer:

MacBook Pro: 2021

Operating system: MacOs Ventura 13.6.2

  • System Info:

    • GPU: Apple M1 Max

    • RAM: 32 GB

    • Hard Drive: 1TB

 

Here are the Specs of my Wacom Tablet:

Wacom Intous BT (2018)
Driver version 6.4.4-5

Please help me I am having so much trouble because I always need to undo when selecting an object, otherwise it will moved from its original place in the artwork.

Here is a video to explain the issue:

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
December 12, 2023

Does that also happen without the Wacom?

 

There have been issues with their driver. Don't know if they have been solved already.

E
EvegaAuthor
Participant
December 12, 2023

Thanks for answering back @Monika Gause.
The issue is also happening with the Magic Mouse and it is worst than with Wacom Pen, once I click on an object it drags all over the artboard until I click again or press ESC, miss placing its original location. TrackPad works fine.
Just check with a co-worker and she mentioned that her Illustrator (v24) is having the same behavior.

Not quite sure if it is a new update in the latest version, if that is so the update is a bug or a really bad choice made by Adobe dev team!

Here is a video for you to check Magic Mouse behavior:

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
December 12, 2023

I'm on Mac OS as well. But no Magic Mouse and no Wacom. I cannot reproduce that behaviour.

 

Maybe you want to contact Customer Care and have them take a look at it. https://helpx.adobe.com/contact.html 

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