I am having the same issue with InDesign 2021, the new folder keyboard shortcut no longer works; however, the keyboard shortcut does still work with Illustrator.

Mar5E3C

Participant

Yes! Same issue in InDesign... I feel like the new updates Adobe do are worse and worse!! Ugh... very frustraiting.

S

SEB_BRZ

Participant

I'm facing the same problem inside of After Effects version 17.5.0 (build 40) with MacOS Mojave 10.14.6

When choosing the save path for a render, the Command+Shift+N to create a new folder is not working.

Thank you guys.

Monika Gause

Community Expert

You should ask about that in the After Effects forum.

Ton Frederiks

Community Expert

Or maybe better, vote here:

https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39141109-cmd-shift-n-doesn-t-create-new-folder-in-finder-sa

Ton Frederiks

Community Expert

You can mention (and vote for) it here:

https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39407302-new-folder-shortcut

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble you are facing with Illustrator. I would request you if you can share a few more details like:

The exact version of Illustrator and the Operating System.
I tried replicating the same at my end and I was able to create a new folder while doing a "save as" on Windows 10 locally and also on a cloud. So could you please confirm where exactly you are trying to save the file locally or on any shared or network drive?
Is this happening with a specific file or with all files?

We're here to help, just need more information.

Regards

Rishabh

arbuzovmaksimAuthor

Participating Frequently

Dear Rishabh,

Version of Illustrator: 24.0.1
Operation System: macOS Mojave 10.14.6
When you save a file as "save as" you could create a new folder with command CMD+SHIFT+N. I can do it in every Adobe application except Illustrator. Hope you can solve this issue because it is not convenient to work so.

Regards,

Maksim Arbuzov

Rishabh_Tiwari

Community Manager

Thanks for providing additional information Maksim, could you please try resetting the preferences for the Illustrator by following the steps below:

Close Illustrator.
Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
In the Go To Folder dialog box, type "~/Library". Click Go.
Open the Preferences Folder > rename the Illustrator 24 Settings folder to Illustrator 24 Settings folder.old
Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
Go back to library->open caches->rename com.adobe.illustrator to com.adobe.illustrator.old
Go back to library->open application support-> open adobe->rename the Illustrator 24 folder to Illustrator 24 folder.old

Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know if this helps or if you need any further assistance.

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