Skip to main content
lourdesh66177149
lourdesh66177149
Participant
February 7, 2019
Question

Issue with Illustrator not showing files I open

  • February 7, 2019
  • 2 replies
  • 331 views

http://www.reddit.com/r/AdobeIllustrator/comments/al9c5o/what_the_hell_goin_on_here_all_adobe_products_are/

I have the screenshot of what it's doing here, some days it decides not to do this but 80% of the time I'm stuck with this.

Photoshop has also been doing the same thing, I updated all my drivers and I'm running off an Acer Nitro 5.

Due to this issue I can't get my homework done please help!

This topic has been closed for replies.

2 replies

Srishti_Bali
Srishti_Bali
Legend
February 9, 2019

Hi Lourdes,

Sorry about this issue. In addition to the details asked by Daniel, could you please confirm if it happening with a specific file or all the files? Where the files are saved(Network Drive/ Dropbox/ Google Drive/ Folder synced with I-Cloud/ Shared Folder on System /External HDD)?

Also, please try Toggling GPU preview by pressing CTRL/CMD+E and let us know if that helps.

Regards,

Srishti

lourdesh66177149
lourdesh66177149Author
Participant
February 9, 2019

All files, even if I create a new one it continues the same way. today I opened illustrator and it was working fine but I'm worried because it goes back to bugging out at random. I'm running it off windows 10, I went back to a previous version but both it and the newest version have the same issue.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
February 9, 2019

What about View > Preview on GPU or CPU?

Daniel E Lane
Daniel E Lane
Inspiring
February 8, 2019

What operating system are you using. What version of Illustrator are you running?

lourdesh66177149
lourdesh66177149Author
Participant
February 9, 2019

the latest version and windows 10

Srishti_Bali
Srishti_Bali
Legend
February 11, 2019

Hi Lourdes,

Please try resetting preferences and let us know if that helps: How to set preferences in Illustrator.

Also, if possible please update Graphics card driver, whenever possible(Do not use CD/DVDs, uninstall it and reinstall from manufacturer's website for latest drivers)

Regards,

Srishti

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices