Participant

Question

Issues with clipping masks

Forum|Forum|2 years ago
February 19, 2024
2 replies
943 views

Hi everyone,

We just updated to the current version of Illustrator, as we were finally able to upgrade our hardware and get a current OS that would support the new CC programs. Now we are having issues with clips masks. When I ad a clipping mask to simple vector objects, everything works fine. But if I try to use one on a vector object with a gradient filling, or a placed image (linked or embedded, doesnt matter), the images disappear. (They're still there, but they're invisible)

I found a posted issue on unservoice.com when googling the problem where a very similar situation was being discussed, and admins said that this issue was resolved in 28.2.0. But this doesn't seem to be the case for us. I tried downgrading to 27.9, but the problem persist.

We are running this on a Mac mini from 2023 with Apple M2 chip, 8GB working memory and Sonoma 14.3.1 OS.

Any help, tipps or ideas are greatly appreciated as this is ratzher annoying! 🙂

This topic has been closed for replies.

Monika Gause

Community Expert

Did you reset the preferences when updating Illustrator?

Is this a new file or an old file?

If you place all these objects into a new file (not copy and paste), can you then reproduce the issue?

G

Grafik_A1Author

Participant

Hi Monika, if I copy and paste the pbjects into a new file, the issue persists.

It is an old file that we set up before the switch to the new program version. It is derived from a PDF that the customer sent to us. I'm reaching out to have them send us an open AI file instead of the PDF, maybe that changes things...

Monika Gause

Community Expert

So those images are only in the PDF?

Did this particular file work in the older version of Illustrator?

Did you reset the preferences when updating Illustrator? That will of course erase all settings. You can close Illustrator and then rename the preferences folder. That can be undone in case it doesn't help.

Doug A Roberts

Community Expert

I'm not sure from the screenshots which object is doing the clipping here. Can you show the layer structure for the clipping mask?

G

Grafik_A1Author

Participant

Hey Doug, it's the upper black outline. In the pictures you can see the layer structure, and again how it looks after trying to apply the clipping mask. The pictures and gradient are gone, when moving around though, they partly appear around the clipping path again in that strange way. Thank you!

Doug A Roberts

Community Expert

Can you select the clipping object only and show the appearance panel, please?

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