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birckcmi
Inspiring
December 1, 2021
Answered

It is suddenly impossible to open more than one file at a time in AI. Why, and what can be done?

  • December 1, 2021
  • 1 reply
  • 842 views

That's it. If I want to paste an illustrator-drawn device into a Photoshop file, I can't do it the way I would like to. Meaning, in Illustrator: open the Photoshop file, open the Illustrator file with a lot of pre-drawn devices in it, select one and passte it into the photoshop file on hand, which is not the final PS file, but will serve to get the size and position right. Then I copy it and return to PS to do the actual pasteup. That's how I've always done it- for about 20 years. If I try that now, either I can't open the Illustrator file to select a device, or I can't open the PS file in AI in the first place- I have to open the AI source file, get the device, close AI and go to PS and paste it up. Old Mac Pro, running Mojave, 48GB RAM. I don't think it's due to lack of RAM.

This topic has been closed for replies.
Correct answer Monika Gause

OK. I believe you. I got off on a paranoid tangent. The real problem is that Illustrator isn't working properly and, considering that I can't access the upgrade, what can I do about it? I trashed the prefs, which fixed nothing, leaving a re-install of the application the only likely means of repair. Can I install an older version, in fact, version 25.4.1, via CC?


You can install older versions. But only the one before the current one is availbale in Creative Cloud. If you need versions that are not listed in Creative Cloud, please contact Customer Care

https://helpx.adobe.com/contact.html
 

1 reply

Met1
Met1
Legend
December 1, 2021

Suddenly? Did you update?

B
birckcmiAuthor
Inspiring
December 2, 2021

Over the years I've noticed, with Adobe products and others, that when an update comes out, somehow a glitch starts happening in the old, current version, to remind the users that it's that time of year again-time to update. It definitely happens with Wacom tablets, for example. In this case, however, I can't use a free downloadable update to fix the glitch, because the update is "incompatible" with my system (according to Adobe), which is Mojave. So I ask: Is that the case? are the Adobe applications, for which I have been paying monthly for quite a few years, no longer usable on my Mac? If I have to stick with version 25.4.1 to use the software, fine. I'll stick with it, but I do need to be able to use it. 

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 2, 2021
    quote

    Over the years I've noticed, with Adobe products and others, that when an update comes out, somehow a glitch starts happening in the old, current version, to remind the users that it's that time of year again-time to update.


    By @birckcmi

     

    That is not the case. The existing software is not changed. Also: it can't be because that would need access to your computer. Mac OS does not allow changes on your system without you agreeing to it. I mean you still remember the hoops you have to jump just to be able to install something or save a file, right?

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