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Minds390270932cq1
Participant
October 12, 2024
Question

It won't let me install ilustrator

  • October 12, 2024
  • 1 reply
  • 219 views

Hi, when I try to download it it tells me that I must update the system, but according to me my laptop meets all the requirements, could someone please help me to find out if a requirement I do not meet, thank you very much.

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
October 12, 2024

Please check out the remarks about Windows 11: https://helpx.adobe.com/download-install/kb/windows-11.html 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 15, 2024

Hello @Minds390270932cq1,

I am sorry to hear about your experience. Would you mind checking for any pending Windows updates (https://adobe.ly/4eHXmJf) and installing them to see if they help?

If the problem persists, kindly share the System Report (https://adobe.ly/4habSLN) so I can check it with the team.

Looking forward to hearing from you.

 

Anubhav

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