Skip to main content
ParraArt
ParraArt
Participant
May 28, 2020
Question

Jagged lines on a vector

  • May 28, 2020
  • 5 replies
  • 1679 views

I have delivered a logo design in Illustrator, and on my computer, both on Illustrator and on the exported SVG, EPS and PNG, the lines are completely fine.

 

The client, however, sent me this photo and says all of the images are opening this way. I have re-opened the EPS and PNG in Preview, tried opening the SVG with a web browser and it all continues to be completely fine and smooth for me. All of the image paths in the saved files are expanded, no lines or text layers. What would cause this to be the case on someone else's computer, including when they upload it to social media?

This topic has been closed for replies.

5 replies

Jacob Bugge
Community Expert
Jacob BuggeCommunity Expert
Community Expert
May 30, 2020

Arvin,

 

I am afraid it is as simple as this:

 

You create the artwork, they let the social media destroy the artwork, the latter being notorious for degrading uploaded artwork (you may look at the reduction in file size).

 

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
May 28, 2020

Can you ask them for a screendump instead of a picture of their screen taken with a camera?

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
May 28, 2020

What program are they viewing this in. If Illustrator, then they can try

  • turning of GPU preview
  • ensuring anti-aliased is enabled in preferences.

If they are viewing a bitmapped version (eg: png) in Photoshop for example, and zooming in more than 100%, then ofcourse that will look jagged as shwon in second screen shot.

    Doug A Roberts
    Community Expert
    Doug A RobertsCommunity Expert
    Community Expert
    May 28, 2020

    You can clearly see that those are the individual pixels on their monitor, not jaggyness in the image.

    P
    phil_w73
    Participating Frequently
    May 28, 2020

    Surely that's just because they are zoomed in very close on their screen? Is that the PNG version they are looking at?

    ParraArt
    ParraArtAuthor
    Participant
    May 29, 2020

    Hi there. It's not actually, I've viewed it on their Instagram upload from my own Mac and it's shows the same way, so the file they uploaded has that jaggedness. All of the files are the same way for them, including vectors.

    Doug A Roberts
    Community Expert
    Doug A RobertsCommunity Expert
    Community Expert
    May 30, 2020

    Please can you share one of those files, rather than a photo of a screen.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices