Janela de salvar abre e se fecha rapidamente.

Question

Olá! Muitas vezes, ao tentar salvar um arquivo no Illustrator, a janela de salvar se abre e aí fecha no mesmo instante, não dando tempo de fazer nada. Reinicio programa, mas acontece o mesmo. Alguém sabe o que pode ser?

Darlene Luzzi · Accepted Answer

Hello @Darlene Luzzi,Thanks for sharing the screen recording. Would you mind running Illustrator under a different administrator account (Windows) and checking if it helps?If the problem persists, try the following steps and check if it helps: Close all Adobe applicationsRemove Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/40jMAEL)Reinstall Illustrator using the Creative Cloud Desktop application (https://adobe.ly/3YHjjD0)Relaunch Illustrator Looking forward to hearing from you. AnubhavRemovi e instalei novamente. Funcionou. Muito obrigada!

Anubhav M · Answer

Hello @Darlene Luzzi,I am sorry to hear about your experience. Would you mind sharing more details, like the OS/Illustrator version and a screen recording of your workflow so I can better assist you?Also, try resetting Illustrator's preferences as described in this article (https://adobe.ly/4eWDfan) and share your observations. Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.Looking forward to hearing from you. Anubhav

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