Just updated my Illustrator to 30.4 and it keeps quitting on it's own

Forum|Forum|15 hours ago
May 26, 2026
1 reply
13 views

I open a file I’ve been working on, after I updated my Illustrator to 30.4 and it just quits. If I’ve made any changes it will ask if I want to save, doesn’t give me a chance to cancel and it quits. I get maybe 90 sec of work in and it quits.

Mike_Gondek10189183

Community Expert

Make sure your hardware and OS are compatible with that version of Illustrator.

Illustrator system requirements | earlier releases

MikeLamarAuthor

Participant

my system is compatible with the software and my OS was just updated to the latest on my Mac. no problem now my Photoshop won’t boot

Mike_Gondek10189183

Community Expert

Thankyou for your response. Now we know that 2 apps are crashing, so the issue is likley not Illustrator itself as you recntly update to 26.5[4] (May 11, 2026). Likely something Global to Mac OS or Adobe install that afecst both apps.

WACOM

Do you have a wacom driver, if so update.

OOBE RESET MAC (I have not done with your OS, so please advise if thsi still is same location)

Quit the Creative Cloud desktop app (100% you must do this)
The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. Option click on the GO in the mac finder to reveal the Library folder.
/Users/<user folder>/Library/Application Support/Adobe/OOBE
Delete all the files within the OOBE folder, but do not delete the folder itself.

Reinstall App

Use the Creative Cloud Cleaner to fully remove your app & prefs then reinstall

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