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Known Participant
January 20, 2021
Answered

Keyboard shortcuts have stopped working in illustrator CC

  • January 20, 2021
  • 2 replies
  • 1603 views

All of my keyboard shortcuts have stopped working in the latest version of illustrator CC.

Can access the commands through the drop down menues, but not thorugh the keys.

 

Any ideas why this has suddenly happend and how to fix?

This topic has been closed for replies.
Correct answer Monika Gause

You could try and reset the preferences. Unfortunate during the last updates it was needed in order to make Illustrator work.

The process will destroy all settings. You can rename the folder in order to try if it helps at all. Procress is described in here. https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

If it doesn't help, name the folder back.

2 replies

Known Participant
January 20, 2021

Thank you so much - resetting the Preferences has worked. All keyboard shortcuts are back.

Monika Gause
Community Expert
Community Expert
January 20, 2021

Did you just update?

When updating, did you reset the preferences?

Known Participant
January 20, 2021
Hi

Illustrator always automatically updates itself and non of the settings usually change.

Is there anything within Preferences I should be checking?


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Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
January 20, 2021

You could try and reset the preferences. Unfortunate during the last updates it was needed in order to make Illustrator work.

The process will destroy all settings. You can rename the folder in order to try if it helps at all. Procress is described in here. https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

If it doesn't help, name the folder back.