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Marxamus
Participating Frequently
June 20, 2013
Answered

Keyboard shortcuts not working in Illustrator CC for Mac

  • June 20, 2013
  • 59 replies
  • 148317 views

I'm having a lot of problems using keyboard shortcuts in Illustrator CC for Mac. They'll will work intermittently. No keyboard issues anywhere else. Is this a bug, or something I can remedy on my end?

    This topic has been closed for replies.
    Correct answer carls44479506

    Had that same issue for months. Using a 2022 Mac Studio, Monterey 12.6, CC2022.

    Try quiting/restarting Safari.

    Seems Safari is conflicting somehow. Hopefully there is an update soon.

    59 replies

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    Craig McLaughlin
    Known Participant
    July 26, 2013

    Not to be redundant, but I'm also experiencing the same problem. If I mash down on the keys over and over and over, eventually they work, but it's more than a little frustrating and a major waste of time / effort.


    Hopefully Adobe will address this issue ... soon.

    A
    angelaZebra
    Participating Frequently
    August 6, 2013

    I concur. If anything, this problem is getting worse, not better. Also, the thread referred to was for CS4. Is Adobe planning a fix for this? I think I'm going to switch back to CS6. This is really messing with my workflow.

    C
    Craig McLaughlin
    Known Participant
    August 6, 2013

    A quick (temporary) fix I've found is simply clicking on (or switching) to an other application, then back to Illustrator CC. It seems to correct the problem, if only for a short period. It's not a permanent fix, but it's a work-around ... for now.

    M
    MidwayDetroit
    Participant
    July 23, 2013

    Also having the issue. Buttons just don't work. Sometimes clicking on stuff doesn't even seem to work at random.

    D
    dstnkmpr
    Participant
    July 19, 2013

    I am also having this issue. Hopefully a fix for this bug will be released soon. I may re-install CS6 as a work around until this is resolved, its quite frustrating and slows down work flow.

    jaybee_uk
    jaybee_uk
    Participating Frequently
    July 19, 2013

    Same problem, and driving me nuts. Illustrator is unusable when this keeps happening. Deleting, typing, shortcut keys – all intermittently unresponsive.

    T
    tj_harley
    Participant
    July 18, 2013

    Having the same problem. Is Adobe doing anything to address the issue?

    P
    PrintHouse Corporation
    Participant
    July 18, 2013

    Same here. It's happening randomly and out of nowhere. The application is not losing focus, shortcuts just suddenly stop working. For instance, while you can't zoom out with CMD '-' the app is properly registering pressing of the CMD key – info in the status bar changes as usual. I call a (frustrating) bug.

      M
      Melodic_Flutter0D45
      Participating Frequently
      July 13, 2013

      I have the same problem.  This combined with the problems in Indesign is costing hours and hours, which obviously equals $$$$.  Does Adobe test in real circumstances?  I hate being the guinea pig to fix bugs and glitches.

      _scott__
      _scott__
      Legend
      July 14, 2013

      Please see this thread if you are a Mac User:

      http://forums.adobe.com/thread/1253696?tstart=0

      S
      spencer_lfl
      Participant
      July 11, 2013

      I'm also having this problem. Command+Tabbing out of Illustrator (to the Finder) usually remedys this problem for about a minute, and then it reverts back to not working! This is really infuriating. Will try without a wireless mouse, but this seems like such an unnecessary thing to do. Really hope Adobe fixes this quickly, I'm really starting to regret upgrading to Creative Cloud.

      taciac
      taciac
      Participant
      July 11, 2013

      I too am having this issue, hopefully Adobe hops on this quickly. Mid '12 MBP with cs6 and cc installed. Its not an application focus issue, it is a bug.

      taciac
      taciac
      Participant
      July 11, 2013

      I should also add that the only thing that gets the shortcuts functional again is hitting the Esc key, which is super obnoxious. Feel like I am trying to run in quicksand while I am working in Illustrator CC. Ugh.

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      MarxamusAuthor
      Participating Frequently
      August 8, 2013

      I've found this to be the most reliable function to fixing the unresponsiveness issue. It normally, very quickly, happens again soon after, but this works.

      N
      Nicholas_Art Director
      Participant
      July 10, 2013

      I am also experiencing Keyboard Shortcut issues, and they are sporatic. Its frustrating, however, because I use the Keyboard shortcuts very often as my left hand! And I've been using Adobe Creative Suite since its inception and have never experienced this before. Is it a bug?

      I have a Mac Book Pro Mid Year 2012 and have CC installed, CS6, CS5.5 and CS5.

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