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Keyboard shortcuts not working when using Wacom

Forum|Forum|6 years ago
June 5, 2019
11 replies
45295 views

I have an issue

Since updating my my MacBook, pretty much all the key bindings I use have stopped working while using my Wacom.

For example I can't use Shift to resize proportionally any more. Alt+click and drag to make a duplicate does not work anymore either.
It works when I use the touchpad on my Macbook but not when I am using my Wacom.

I know that I had this issue a couple of years ago as well and it was fixed by reversing my driver version of Wacom.

Is there any other solution than that?

My setup with drivers and versions.

Mac OSX (Mojave 10.14.5),
Adobe Illustrator CC(23.0.4)
Wacom Intuous Pro (6.3.34-2)

This topic has been closed for replies.

Correct answer freshnsteezy

This is what I got from when I called Wacom Tech Support, hope it helps:

Thank you for contacting Wacom Customer Support. I am sorry that you are having this inconvenience with your tablet. I will be happy to help you. Like we talked, this could be due to some driver or preference file that is outdated or corrupt and it needs to be removed. Please follow the steps outlined below in order to completely remove the current driver and install the latest recommended driver:

First, disconnect the tablet from the computer.

Next, open Finder, then click on Go (at the top of the screen near the Apple menu,) and go to Applications. Locate any Wacom Tablet folder and open the Wacom Tablet Utility in it. Using this utility, please remove all user's preferences and uninstall the driver. (If uninstall is not available, click on the lock icon on the bottom of the window to enable this option. Make sure to create a back up of your preferences first if necessary.)

Restart the computer.

After removing the driver with the utility, please manually check if anything was left behind. Please open Finder, click on Go, and then click on Computer. Once there, please access your main hard drive (by default should be named Macintosh HD) and check if anything is left behind in the folders listed below, delete only the files listed if present:

In Macintosh HD:

Applications/Wacom Tablet

Library/Application Support/Tablet

Library/Frameworks/WacomMultiTouch.framework

Library/Internet Plugins/WacomTabletPlugin.plugin

Library/Launch Agents/com.wacom.wacomtablet.plist

Library/LaunchDaemons/com.wacom.displayhelper.plist

Library/LaunchDaemons/com.wacom.RemoveTabletHelpter.plist

Library/LaunchDaemons/com.wacom.TabletHelper.plist

Library/PreferencePanes/WacomTablet.prefpane

Library/Preferences/Tablet

Library/PriveledgedHelperTools/com.wacom.RemoveTabletHelper

Library/PriveledgedHelperTools/com.wacom.TabletHelper

The same will have to be checked in any respective User’s folder on the system. On OS X 10.7 Lion or later, the User Library folder has been hidden. To access it, you must select 'Go' from the top of Finder and select 'Go to folder...’. Here, enter ~/Library to access the current user's Library folder. Please check for Wacom related files in the Preferences folder and remove them if present:

Users/<your user>/Library/Preferences/com.wacom.ProfessionalTablet.plist

Users/<your user>/Library/Preferences/com.wacom.wacomtablet.prefs

Users/<your user>/Library/Preferences/com.wacom.wacomtouch.prefs

After this is complete then there should not be any leftover files of a previous Wacom driver file.

Restart the computer. When it comes back on, open Finder, go to Applications and then Utilities. Please use the First Aid tool in your Disk Utility to do a repair of your disk permissions.

Now download and install the latest driver from:

http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.34-2.dmg

Restart the computer.

Once the installation is complete, and the system is stable, connect the tablet to USB. As always, make sure your tablet is connected directly to your computer. Avoid using USB hubs, keyboard/monitor ports, or docking stations with the tablets, as they can cause inconsistent behavior.

I hope the information provided helps. Please do not hesitate to contact me if you require any further assistance, I will be happy to help you.

Thank you for choosing Wacom and have a creative day!

Exciting_mentor15B9

Participant

Update: it works!
BUT: be careful: once everything is done, DO NOT UPDATE the driver further. That's the trick whole trick:)
Thanks guys!

Anoeil Lamassu

Participant

This issue was resolved by downgrading to Wacom driver 6.3.18-4

Make sure to completely uninstall and remove the Wacom drive before installing the older version. Follow the uninstall instructions posted by @freshnsteezy

S

shannonw85991962

Participant

this worked for me! thanks!

thepenwoman

Participant

I installed a new tablet yesterday and had the same problem. Gave all the permissions while installing. Did a restart and everything works properly now. Thanks!

JKfactory

Participant

Thanks. Works for me too!

L

LegalZoe

Participant

I followed these instructions exactly, and it fixed the problem for me. Thanks for sharing.

C

cathyp613

Participant

Wacom Customer Support | Wacom

I hope the link works. Apple updated its security settings. this solved the problem for us!

Josh Callaghan

Participant

This worked for me, except I skipped the First Aid Kit part as it was taking forever. After deleting the corresponding files, emptying trash, restarting, re-downloading the new driver, restarting again, finally I can once again scale proportionally while holding shift in Illustrator 2019. At around 1.5hours it's a HILARIOUSLY long winded work around, god life would be boring if software updates 'just worked' wouldn't it?

Thanks Wacom you absolute clowns.

FPImaging

Participant

I had issues after updating to the latest Wacom Driver. 6.3.34-2

I had my Wacom Tablet plugged in like I usually do (to avoid lag etc) and all my option, ctrll cmd keys were not working.

Unplugging usb cable and going in bluetooth mode fixed this.

Ridiculous that every update has to waste so much of my time....

F

freshnsteezyCorrect answer

Participant

This is what I got from when I called Wacom Tech Support, hope it helps:

Thank you for contacting Wacom Customer Support. I am sorry that you are having this inconvenience with your tablet. I will be happy to help you. Like we talked, this could be due to some driver or preference file that is outdated or corrupt and it needs to be removed. Please follow the steps outlined below in order to completely remove the current driver and install the latest recommended driver:

First, disconnect the tablet from the computer.

Next, open Finder, then click on Go (at the top of the screen near the Apple menu,) and go to Applications. Locate any Wacom Tablet folder and open the Wacom Tablet Utility in it. Using this utility, please remove all user's preferences and uninstall the driver. (If uninstall is not available, click on the lock icon on the bottom of the window to enable this option. Make sure to create a back up of your preferences first if necessary.)

Restart the computer.

After removing the driver with the utility, please manually check if anything was left behind. Please open Finder, click on Go, and then click on Computer. Once there, please access your main hard drive (by default should be named Macintosh HD) and check if anything is left behind in the folders listed below, delete only the files listed if present:

In Macintosh HD:

Applications/Wacom Tablet

Library/Application Support/Tablet

Library/Frameworks/WacomMultiTouch.framework

Library/Internet Plugins/WacomTabletPlugin.plugin

Library/Launch Agents/com.wacom.wacomtablet.plist

Library/LaunchDaemons/com.wacom.displayhelper.plist

Library/LaunchDaemons/com.wacom.RemoveTabletHelpter.plist

Library/LaunchDaemons/com.wacom.TabletHelper.plist

Library/PreferencePanes/WacomTablet.prefpane

Library/Preferences/Tablet

Library/PriveledgedHelperTools/com.wacom.RemoveTabletHelper

Library/PriveledgedHelperTools/com.wacom.TabletHelper

The same will have to be checked in any respective User’s folder on the system. On OS X 10.7 Lion or later, the User Library folder has been hidden. To access it, you must select 'Go' from the top of Finder and select 'Go to folder...’. Here, enter ~/Library to access the current user's Library folder. Please check for Wacom related files in the Preferences folder and remove them if present:

Users/<your user>/Library/Preferences/com.wacom.ProfessionalTablet.plist

Users/<your user>/Library/Preferences/com.wacom.wacomtablet.prefs

Users/<your user>/Library/Preferences/com.wacom.wacomtouch.prefs

After this is complete then there should not be any leftover files of a previous Wacom driver file.

Restart the computer. When it comes back on, open Finder, go to Applications and then Utilities. Please use the First Aid tool in your Disk Utility to do a repair of your disk permissions.

Now download and install the latest driver from:

http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.34-2.dmg

Restart the computer.

Once the installation is complete, and the system is stable, connect the tablet to USB. As always, make sure your tablet is connected directly to your computer. Avoid using USB hubs, keyboard/monitor ports, or docking stations with the tablets, as they can cause inconsistent behavior.

I hope the information provided helps. Please do not hesitate to contact me if you require any further assistance, I will be happy to help you.

Thank you for choosing Wacom and have a creative day!

F

freshnsteezy

Participant

Just as an FYI, this worked for me!

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