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remcov32670799
Participant
March 21, 2019
Question

Keyboard step doesn't work properly

  • March 21, 2019
  • 2 replies
  • 319 views

Hey,

Hope you can help me. The Keyboard step doesn't work properly in Illustrator. Everytime when I try to rezise, drag or use my arrow keys...

The object is moving far too far than I have set in the settings.

What I did:

- Restarted Illustrator

- Restarted iMac (5K 2017)

- Updated Illustrator to CC 2019

- Command K en set it to 0,1 mm, 0,01 mm, 0,000036...

The strange thing is I have never changed the settings at all. Even when I open an older document, the keyboard step works fine!

Hope you know the answer!

This topic has been closed for replies.

2 replies

meganchi
Legend
March 21, 2019

Try changing your preferences for keyboard increment to 0.35306 mm.

Michael Bullo
Community Expert
Community Expert
March 21, 2019

Have you tried resetting the preferences?

How to set preferences in Illustrator

"Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator. You are prompted to delete the current settings. The new preferences files are created the next time you start Illustrator."